Voice Self Sevice (IVR)

IVR systems are a tool which ensures availability of contact for customers and business partners at the time when the line is not operated by human. IVR may also relieve staff from processing routine calls. Conventional IVR are controlled with phone buttons.

OptimTalk Voice Browser is an ideal tool for creating a new generation IVR based on open standards and seamless integration of speech recognition and text-to-speech technologies. It is easy to always provide the user with up to date and personalized information while a proper use of speech recognition can make communication easier, faster and more enjoyable.