Developer Support
OptimSys developer support helps external developers to resolve the issues concerning:
- VoiceXML/CCXML application development using OptimTalk Voice Browser
- low-level integration of internal OptimTalk Voice Browser technologies with third-party technologies, applications and systems.
The service offers an alternative to spending hours of research and testing to become an expert in the areas mentioned above. It helps development teams to be more efficient, effective, and productive, resulting in faster time to market. Thanks to the guaranteed reaction times, the developers can rely on OptimSys' expertise and experience and can focus on creating the functionality bringing value to their customers.
Support for VoiceXML/CCXML Application Developers
As the OptimTalk Voice Browser creators, OptimSys specialists understand OptimTalk Voice Browser functions and behavior as nobody else does. They are also equipped with an intimate knowledge of VoiceXML, CCXML and related standards. This combination places OptimSys to a unique position for providing the best in class support for VoiceXML/CCXML application developers using OptimTalk Voice Browser.
The service includes questions concerning the following areas:
- proper OptimTalk Voice Browser integration for needs of the applications being developed
- application issues associated with VoiceXML, CCXML and related standards,
- application issues associated with specifics of implementation of standards within OptimTalk Voice Browser
- interpretation process of VoiceXML/CCXML applications and interpretation related errors.
The service does not include any development performed by OptimSys. For this purpose, a separate custom development service is available.
Support for Integrators of Internal OptimTalk Voice Browser Technologies
This service is a direct way for integrators of internal OptimTalk Voice Browser technologies to OptimSys specialists who are intimately familiar with the functionality, architecture and internal OptimTalk Voice Browser principles. To provide answers of the highest quality and relevance, it is often the case that the answers to integrator's requests are prepared in cooperation with OptimSys developers directly participating in the OptimTalk Voice Browser development.
The service includes questions concerning the following areas:
- proper OptimTalk Voice Browser configuration for needs of the applications being developed
- setting up the development environment
- correct system setup and requirements
- OptimTalk Voice Browser architecture and APIs
- OptimTalk Voice Browser error messages
- OptimTalk Voice Browser features and their proper use
- other integration related issues.
The service does not include any development performed by OptimSys. For this purpose, a separate custom development service is available.